Terms of service

Last Updated: July 2026

Welcome to PÉTALE. By accessing our website, browsing our store, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained consent from a parent or legal guardian.

2. Products & Availability

We strive to display our products as accurately as possible. However, actual colors, packaging, and appearance may vary depending on your device settings and screen display.

We reserve the right to:

Modify product descriptions, pricing, and availability at any time.
Limit quantities available for purchase.
Discontinue products without prior notice.

3. Orders & Payments

All orders are subject to acceptance and availability.

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the payment method provided.
You are responsible for all applicable taxes, shipping fees, customs duties, and import charges.

We reserve the right to refuse, cancel, or modify any order at our sole discretion.

4. Shipping & Delivery

Delivery times displayed on our website are estimates only and are not guaranteed.

PÉTALE is not responsible for delays caused by:

Shipping carriers
Customs clearance procedures
Weather conditions
Public holidays
Events beyond our reasonable control

Risk of loss and ownership of products transfer to the customer once the shipment has been handed over to the carrier.

5. Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review our Return Policy before making a purchase.

6. Intellectual Property

All content on this website, including but not limited to logos, product images, graphics, text, videos, designs, and trademarks, is the property of PÉTALE or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites and encourage you to review their terms and policies before use.

8. User Conduct

You agree not to use our website for any unlawful purpose or to:

Violate any applicable laws or regulations.
Transmit harmful software, malware, or viruses.
Interfere with the operation or security of the website.
Provide false, misleading, or fraudulent information.
Attempt unauthorized access to our systems or data.

9. Limitation of Liability

To the fullest extent permitted by law, PÉTALE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

10. Disclaimer

All products, services, and website content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee that our website will be uninterrupted, secure, or error-free at all times.