Privacy policy

Last Updated: July 12, 2026

At Pétale, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or make a purchase.

Information We Collect

When you use our website, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history
Device information, browser type, IP address, and cookies
Customer support communications

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Provide shipping and delivery services.
Manage your account and purchase history.
Respond to customer support requests.
Improve our website and shopping experience.
Send order updates and important service notifications.
Prevent fraud and maintain website security.
Comply with applicable legal obligations.

Marketing Communications

With your consent, we may send promotional emails about new products, special offers, and updates.

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and personalize content.

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only with trusted service providers when necessary, including:

Payment processors
Shipping and delivery partners
Website hosting providers
Analytics and marketing platforms
Government authorities when required by law

Shopify

Our store is powered by Shopify. Shopify securely stores and processes your information to provide payment processing, order management, and website functionality.

For more information, please review Shopify's Privacy Policy.

Data Security

We implement appropriate security measures to protect your personal information. While no method of internet transmission is completely secure, we continuously work to safeguard your data using industry-standard practices.

Your Rights

Depending on your location, you may have the right to:

Access your personal information.
Request corrections to inaccurate information.
Request deletion of your personal information.
Request a copy of your personal data.
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page along with the revised "Last Updated" date.