Shipping & Returns
When will my order ship?
Orders are typically processed within 24–48 hours. Delivery times vary depending on your location.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number.
Where does Pétale ship?
We currently ship to Lebanon, the GCC, Europe, the United States, and Canada.
What is your return policy?
We offer a 30-day return policy on eligible unused products in their original packaging. Please visit our Return & Refund Policy for full details.
Products
How do Pétale shower filters work?
Our shower filters use a multi-layer filtration system featuring PP Cotton, Calcium Sulfate, Vitamin C, and other natural filtering materials to reduce chlorine, heavy metals, and other impurities from your water.
What are the benefits of using a Pétale shower filter?
Our filters help reduce skin dryness, irritation, and hair damage while promoting softer skin, shinier hair, and a refreshing spa-like shower experience.
Can Pétale shower filters help with eczema?
Yes. By reducing chlorine and other water impurities, our filters help minimize irritation that can worsen sensitive skin and eczema. The added Vitamin C also helps leave skin feeling softer and more comfortable.
How often should I replace my filter?
For the best performance, replace your shower filter every 1–2 months, depending on your water quality and usage.
Are Pétale shower filters safe for children and pets?
Yes. Our filters use skin-friendly ingredients and are safe for adults, children, and pets.
Do the filters have a fragrance?
Yes. Each filter is infused with natural essential oils and Vitamin C to provide a light, refreshing shower experience.
Are your products suitable for sensitive skin?
Yes. Our products are designed to be gentle and suitable for most skin types, including sensitive skin.
Orders
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available at checkout.
Can I cancel or change my order?
If your order has not yet been processed, please contact us immediately. Once shipped, changes or cancellations may no longer be possible.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the item. We'll resolve the issue as quickly as possible.
Contact
How can I contact Pétale?
You can reach us anytime at teampetale@gmail.com or via WhatsApp at +961 78 781759. We're happy to help!