Refund policy

At Pétale, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

Unused and in the same condition as received.
Returned with all original tags attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.

To start a return, please contact us at teampetale@gmail.com.

If your return request is approved, we will provide return instructions, including the return shipping address and, when applicable, a return shipping label. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Email: teampetale@gmail.com

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned, including:

Used or opened shower filters.
Products that have been installed or used.
Items damaged due to misuse, improper installation, accidents, or lack of proper care.
Any item that is not returned in its original condition.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return your eligible product for a refund. Once your return has been approved, you may place a new order for the item you prefer.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at teampetale@gmail.com.